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• Chelmsford
• Posted 19th Jul 2010
• 
• Posted by: eRecruit Solutions
• Salary: £18000 - £27000 per month + Excellent Benefits
• Job Type: Permanent
• Address: 7th Floor, Tower House
  Fairfax Street
  Bristol
  BS1 3BN
  
• Contact: 0117 929 9441
• Reference: ANH120582
• This job has been viewed 153 times since it was posted.

Job Description

A Telesales Supervisor / Team Leader is sought to join this company Chelmsford, Essex.

The organisation is one of the leading firms in the legal services sector and one of the largest independent will writers in the UK.

LOCATION: Chelmsford, Essex
SALARY: £18,000 - £23,000 per annum (OTE £25,000 - £27,000) HOURS: 35 hours pw; Monday to Friday 1pm – 8-30 pm START DATE: ASAP

They are now looking for a confident Telesales Supervisor / Team Leader who is highly motivated, determined and has proven Telesales Supervisor / Team Leader experience.

As a Telesales Supervisor / Team Leader you will effectively develop and manage a Sales Team.

The ideal Telesales Supervisor / Team Leader will possess:

• €¢ Experience as a Telesales Supervisor / Team Leader within an inbound / outbound Contact Centre

• €¢ Experienced in performance management and exceeding targets in a KPI driven environment

To succeed in this role as a Telesales Supervisor / Team Leader you will be expected to:

• €¢ Lead, motivate and oversee others – to achieve and exceed agreed objectives / KPI’s specifically in the areas of sales / customer service

• €¢ Sell through up- and cross- selling, knowledge of outbound delivery channels and telemarketing techniques

• €¢ Prioritise both team and individual workloads / performance

• €¢ Identify staff training requirements and ensure training sessions are carried out to improve team members skills and abilities

• €¢ Personally deliver consistently high standards of performance in an often pressurised environment

• €¢ Present and communicate information effectively to team and colleagues at all levels

• €¢ Influence and persuade external and internal customers and colleagues

• €¢ Work productively both on your own and within a team environment

• €¢ Identify areas where new systems, procedures or good practice are required

• €¢ Problem solve – managing relationships; resolving issues

• €¢ Have sound IT and systems knowledge

The successful Telesales Supervisor / Team Leader can expect the organisation to recognise your efforts by offering a good salary, great incentives and the opportunity for career development, as the business is currently expanding rapidly both organically and potentially through acquisition. The existing team members are very friendly and welcoming to new members and our client is part of a leisure group, so there are regular team social activities.

If you have worked in a B2C/ B2B Contact Centre environment and have the relevant experience and track record, then please click to apply now for this role as a Telesales Supervisor / Team Leader!

If the details shown on your CV match our client\'s requirements, we will provide our client with your full details so that they can judge whether you may be suitable for the opportunity advertised. Your details, as submitted by you, will only be used in relation to this specific opportunity. By applying to this advert and submitting your CV and/or cover letter to us, you give express consent to us using your details for this purpose.

eRecruit Solutions is a flat fee online recruitment company, who actively recruit for the following roles: Telesales Supervisor, Telesales Team Leader, Sales Supervisor, Sales Team Leader, Outbound Sales Advisors, Telesales Advisors, Outbound Sales Consultant, Telesales, Outbound Sales Representative, Call Centre, Sales Executive, Customer Service, Contact Centre in Chelmsford, Essex.

Ref: ANH120582